Social networks are great places to share links, photos, status updates, and more. It often appears that we are the beneficiaries of our personal information sharing. However, we are not the only ones. A much greater benefit accrues to an industry that is, at its core, about public manipulation. Whether we want or need something that they’re pushing is not the point; this is about moving goods, selling units, enhancing commerce and the GDP.
What does this industry see in us (besides our wallet)?
Coaching moment: As a culture, we’ve never been in a position before where we needed to be so self-aware about our communications. We’ve never been so open and vulnerable to the slings and arrows of others. Like any profitable middleman, the Advertising/Marketing Industry justifies its existence in ways that extract a value from our shared information. Their efforts target us with more effective and personally customized messages, but at many different costs to us.
Does advertising make us better people? Does it contribute to more enlightened culture? A better world? All arguable points.
How does it benefit you? What personal information are you willing to give away in support of this industry? Have you found a balance between your personal interests and the influence of others? Do you like television and magazine ads, or highway billboards?
Yes, there are tradeoffs with advertising. I’m just asking if you like these things as a mode of communication. I’d love to hear your thoughts on this.
Creative commons photo credit: x-ray delta one on flickr. Thanks!
Voluntary personal information sharing comes naturally to most of us. When given an opportunity, a few tools, and a community in which we can share our most intimate details, many people don’t hesitate to document their every movement and mood. We readily identify our friends and our preferences, and even document our vices.
Facebook is the place right now where a great many people share the most detailed information about themselves. Are you on Facebook? If so, you might be interested in a new site called I Shared What?!? that will open a window for you into what Facebook sees–and lets others see.
Coaching moment: Did you know you were sharing this much information? Do you know who has access to it, for how long, and for what purposes? Does this make you uncomfortable? Why?
What happens when someone learns you’re a blogger and then offers you something to write about? What if that thing they offer has commercial value? What if they’re offering it to you for free, asking you (express or implied) for a favorable review on your blog? Would you do it? Does that act change you?
The revised Guides specify that while decisions will be reached on a case-by-case basis, the post of a blogger who receives cash or in-kind payment to review a product is considered an endorsement. Thus, bloggers who make an endorsement must disclose the material connections they share with the seller of the product or service. Likewise, if a company refers in an advertisement to the findings of a research organization that conducted research sponsored by the company, the advertisement must disclose the connection between the advertiser and the research organization. And a paid endorsement – like any other advertisement – is deceptive if it makes false or misleading claims.
How does this work (or not) in real life?
There are two people I know who rarely blog or tweet about anything they haven’t benefited by (directly or indirectly). Their disclosures are hidden if included at all. Does that make them sneaky or dishonest? Not necessarily, but probably (according to the FTC statement above).
Compare: Someone who is very good at promotion, and who loves helping people and companies understand how to use different “social media” tools to help with their commercial outreach efforts. This is clear to everyone who meets her. She discloses her connections and endorsements, and is hired by companies wishing to learn how to be more social.
Current communication tools–including those referred to as “social media”–allow us to blur the lines between our opinions and reviews. When someone does something nice for us, we might spontaneously and publicly say thanks (via a wall post on Facebook or a tweet on Twitter). If someone gives us something with a shared expectation that we’ll say something nice about them, that’s covered under FTC guidelines. “Oh, you’re blogging about our restaurant? The manager says the dessert is on the house.” Who will know? Maybe nobody, but it’s more than your reputation that you’re risking.
Coaching moment: Do you become a different person, all bubbly and joy, when someone does something nice for you? I bet; most of us do. What about when someone does something nice but then advises you how much it’s going to cost? (“Nothing is really free,” and all that.) Not so bubbly and joy, this more manipulative and generally undesirable.
So where’s the trade-off? What goods and services would you happily engage in a social conversation about–because you love the company or their stuff, with our without getting anything free in return? What goods, services, or companies would you feel like you’d be selling your soul to promote? How much are you willing to “leave out” of a review because of free stuff? Where is your bottom line?
A colleague pointed me to this commercial for a company called KindClicks. It’s an interesting concept: sign up and identify the kind of ads you might be interested in, they represent you (anonymously) to the advertisers who then pay for access to the people who are interested. KindClicks then offers you the ads, and shares the advertising money with you (or a charity). From their site:
The company protects and brokers consumers’ data and communications to enable more effective and efficient business marketing and sales. KindClicks also has a philanthropic agenda; the company is committed to helping nonprofits, associations, and foundations raise money by empowering their constituents to make and save money.
I haven’t signed up yet because I’m still mulling over their Terms of Service (especially the part that says we can change our terms any time without notification and you hereby agree to those changes). I can’t agree to something I don’t know or haven’t seen yet.
Coaching moment: What do you do when you need to research a purchase? If you had the opportunity to be represented by an advertising service? How important is it to ask friends for their opinions? (They are a social “recommendation engine.”) If you could design the perfect service that would deliver information about goods and/or services, the ones you’re interested in, what would it do or not do? There are a lot of developers that want to know.
Several people have asked about Facebook’s recent changes to their Terms of Service. The controversy was sparked by a post in The Consumerist entitled We Can Do Anything We Want With Your Content. Forever! That was followed by a comparison by Amanda French, and an analysis by Jacobson Attorneys. Of course, in the fray Facebook’s Zuckerberg also weighed in.
What people were asking about is why they should care. They have ALL of their friends on the service and it has become The Only Way to keep up with their network. So what if Facebook uses a picture; that helps the photographer or artist, doesn’t it? (It’s doubtful that Facebook would give the artists credit for their work because that might distract from the mission of its use.)
A moment from history might be appropriate. Back in 1954, George Orwell wrote a book called 1984. Wikipedia says about this book that “the novel has become famous for its portrayal of pervasive government surveillance and control, and government’s increasing encroachment on the rights of the individual.”
Of note: these days it’s more about the influential power of the 10,000 little brothers to do the same work, like death by a thousand paper cuts. The issue remains as one of self-determination.
For your entertainment, here is the BBC version of Orwell’s book.
Coaching moment: Remember when you were a young teen and wanted to do a lot of exciting things, but your parents wouldn’t let you? They claimed that you didn’t yet have wisdom to act appropriately and might do harm to yourself or others. You probably viewed that as a matter of self determination: you know what’s best for yourself. As you get older, you’re often treated in a similar (and occasionally condescending) way by the marketing and advertising industry: they know what’s best for us. Advertisers make or contract with online services (like Facebook) in order to attract you to their advertisements. The advertisers want nothing more than to sell you stuff–because isn’t that the bottom line of their business, to sell more stuff?
What are your options? Would you rather be part of a system in which you can declare your interests? Let’s say you love looking at new car ads, but don’t want to see truck commercials. Or let’s say you want to know what natural soaps or facial products are available these days. Wouldn’t it be nicer to see the ads for goods and services that are of interest? That would also be a benefit to the advertisers who want you to see things you’re interested in buying.
Social networks are great places to share links, photos, status updates, and more. It often appears that we are the beneficiaries of our personal information sharing. However, we are not the only ones. A much greater benefit accrues to an industry that is, at its core, about public manipulation. Whether we want or need something that they’re pushing is not the point; this is about moving goods, selling units, enhancing commerce and the GDP.![[del.icio.us]](http://digitalidcoach.com/wp-content/plugins/bookmarkify/delicious.png)
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