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On Data and Disclosure

December 15th, 2009
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I like to think about ways to customize my world, and the digital world writ large, in ways that support and help us explore our unique selves. It is in our very diversity that individual strengths can play out to become our personal best, to help each other grow, and create fertile new worlds.

However, under the guise of “increased security,” we are increasingly surrounded by tools and technologies that minimize and standardize us, including video surveillance and data storage and analysis. About that last link to Google, CEO Eric Schmidt recently said “If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place.”

This indiscriminate personal data hoarding is both an individual and a societal problem. Schmidt’s argument that we shouldn’t have anything to hide is specious (not to mention a double standard: it doesn’t apply to Schmidt). In a 2007 paper called ‘I’ve Got Nothing to Hide’ and Other Misunderstandings of Privacy, George Washington University Law School’s Daniel J. Solove convincingly critiques that argument. Indeed we have many things to hide, like our passwords and credit card numbers, certain personal habits and preferences, things that contribute to human dignity and respect. As noted security expert Bruce Schneier writes in his essay The Eternal Value of Privacy, “Too many wrongly characterize the debate as “security versus privacy.” The real choice is liberty versus control.”

Ironically, Gary Wolf and Kevin Kelly host a blog called The Quantified Self where they report about people exploring ways to keep track of themselves. It’s a significant difference between curiosity, personal need, and voluntary disclosure that’s driving data sets, and corporate ventures like Facebook (nod to jerking you around again with recent privacy policy changes), Google (Schneier’s response to Schmidt’s quote above), and damned near every corporate site you make an account with and that tracks your every move these days.

I’m looking for examples of sites that encourage liberty and demonstrate some respect for its users/clients. I will be reporting on what I find. If you have suggestions, I welcome them.

Coaching moment: Here’s a little thought exercise. Think about a typical day in your life.

What kind of things do you do in private? These might be taking a shower, brushing your teeth, thinking about the day. Some things might be really private as in just you by yourself, and other things may be private in some context, like thinking about your day out loud with your spouse or partner. Once you get a good list, which of those things would make you uncomfortable if they were made public in some way?

Now think of the kind of things you do in public, like driving to work or the store, walking around, having a conversation over lunch. Think about stories that might be told about you from the perspective of not knowing what you were really doing. You might take clues from signs that you walk by, or maybe other people (posture, groupings, facial expressions). Can you think of any stories that are not only wrong but might hurt you?

Finally, think about your online tools. Have you actually looked at the Terms of Service or Privacy Policies that you’re agreeing to? If you knew they were disrespectful to you or even abusive of your personal self and liberty, would you stop using them? Since the answer is “probably not,” what would you suggest these companies change?

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The Right to be Yourself

October 18th, 2009
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Sentient Developments has a thought provoking post called Cognitive liberty and right to one’s mind that talks about cognitive liberty, neurodiversity, and the right to control one’s own mind. Author George Dvorsky states that, while there may be compelling reasons why treatment might be appropriate (like for people engaged in criminally harmful behavior), it may be undesirable to “cure” those who are neurologically different (because of Aspergers or autism, for example). From the article:

Cognitive liberty is not just about the right to modify one’s mind, emotional balance and psychological framework (for example, through anti-depressants, cognitive enhancers, psychotropic substances, etc.), it’s also very much about the right to not have one’s mind altered against their will. In this sense, cognitive liberty is very closely tied to freedom of speech. A strong argument can be made that we have an equal right to freedom of thought and the sustained integrity of our subjective experiences.

Coaching moment: Your mind is a big part of what makes you unique in the world. You may choose to alter your mind by learning, drugs, television, or many other means. This is your choice. However, I doubt that many people would be supportive of a nationwide drug program to make us all the same (as if that were possible, which I also doubt).

This reminds me of a short story by Kurt Vonnegut called Harrison Bergeron. It starts out:

THE YEAR WAS 2081, and everybody was finally equal. They weren’t only equal before God and the law. They were equal every which way. Nobody was smarter than anybody else. Nobody was better looking than anybody else. Nobody was stronger or quicker than anybody else. …

The future will not be so kind as Vonnegut. We will need all forms of our diversity to tackle some of our own global problems and creations. We are better served by learning how to listen and learn from each other. Each of us is unique. Together we are still different. That is our strength if we allow for it.

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Getting to know you

August 20th, 2009
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National ID cards and programs are problematic at best, and an ongoing nightmare for citizens and visitors alike when the programs are poorly designed. The U.S. government has made earlier attempts at developing such a program, which have failed. However, the dream lives on in the minds of certain government officials and representatives.

The Electronic Frontier Foundation (EFF) has been following these efforts for years. EFF’s Richard Esguerra has a post, PASS ID: REAL ID Reanimated that offers an informed look at the latest effort to create the next version of a national identity card.

The PASS ID Act (S. 1261) seeks to make many of the same ineffectual, dangerous changes the REAL ID Act attempted to impose. Fundamentally, PASS ID operates on the same flawed premise of REAL ID — that requiring various “identity documents” (and storing that information in databases for later access) will magically make state drivers’ licenses more legitimate, which will in turn improve national security.

An ID card is only a small part of the picture. The government program that supports the card is where the devils live. I recommend to you Bruce Schneier’s testimony to the Senate on why this whole idea is seriously flawed.

Coaching moment: Have you ever filled out a form for a new service, at a web site or store, where the form asked for information that they might not have needed for the transaction you were seeking? Long forms that ask a lot of questions about you, your preferences, your income, and other personal information, are unnecessary. If you’re just buying something, why might the vendor need your income, your birthdate, or any information about other family members?

The fact is that they often don’t need it. They’re collecting information about you because they can, and because you might volunteer it. Even when certain information is marked as “required,” it might be in your best interest to think twice about doing business with companies that would be so invasive and demanding.

Treat your personal information on a “need to know” basis. What that means is don’t give out more information about yourself than you think the companies need to know in order to carry out the transaction. If the company or form require more information than you’re comfortable giving, think hard about your future well-being as a trade-off for today’s discount. Your mindfulness is a low-cost insurance on your future.

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Your Network, Your Reputation

August 3rd, 2009
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With the rapid growth and use of social networks like MySpace, Facebook, Twitter, and many others, there’s a growing interest by service providers, marketers, and hosting companies in mapping this fertile ground. Your network (online and in person) is where your reputation resides. What does your network say about you?

What to Measure?

What to Measure?

IBM (a company with more than 38,000 patents) published a paper called Social Ties and Their Relevance to Churn in Mobile Telecom Networks in which the authors point out that it’s not the individuals that are important. It’s their relationships. From the abstract, “Exploring the nature and strength of these ties can help understand the structure and dynamics of social networks and explain real-world phenomena, ranging from organizational efficiency to the spread of information and disease.”

The bottom line here is that if enough of your friends don’t like something, there’s a tipping point where people start changing to something else. In the case of mobile phones, for instance, lots of people will get a new phone when their provider becomes a problem, and their friends agree about that problem.

There are two parts to this issue. First: whether you are a leader or a follower. Marketers and advertisers really care about leaders because they will influence their friends to do (or not do) something. Second: the mapping process can get rather personal. The IBM paper above looks at the “aggregate” or group behavior of a network. However, tools can be tuned or created to be very specific about your network: whom you see, how often, and who else they’re connected to.

In the case of politics where transparency is informative, you can see nice, detailed visualizations of networks at work around TARP (the government’s Troubled Asset Relief Program, or “bank bailout” money), federal funding earmarks, or health care. But what about when it gets personal?

Coaching moment: Records of your relationships and your network are everywhere: in your social networks, in your email, on your phone, records of bridge tolls, and more. The mapping technology doesn’t yet work in real-time, but it’ll happen. By itself, this isn’t the major concern for me. The really big problem lies in the fact that we don’t have rules for how this information can or should be used.

Our corporations do not have the same concerns, priorities, or moral compass that people do. Corporations are motivated by what the company can do that is profitable and makes their shareholders happy. There are no laws or other forms of guidance about what proper social behavior is, largely because as a society or a culture, we’ve never talked about it.

I suggest now is a good time to start talking. With your friends. What do you want in an Information Policy Platform?

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The Digital Brain

July 28th, 2009
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NewScientist has an article, Evesdropping on the Music of the Brain, in which they described how philosopher Dan Lloyd created software that gave a musical interpretation to signals generated by a functional MRI. While brain music is interesting by itself, NewScientist asked if there could be other uses for the information presented in this way.

Could identifying such aural differences ever be useful? Daniel Levitin, a neuroscientist at McGill University in Montreal, Canada, thinks they might. He says brain music’s killer application might be in allowing researchers to home in on patterns that suggest a particular region is interesting and that wouldn’t be detectable using the eye alone. They could analyse these regions more closely using conventional imaging.

His colleague Didier Grandjean at the University of Geneva in Switzerland says that brain music might help identify temporal patterns in particular. “Melodies are a much better way to build complex mental representations over time than anything the eye can do,” he says.

I can imagine that the visualization (MRI pictures) and the “music” could be useful for bio-feedback as well as for diagnosis. For example, the TED Conference has a four minute video by Christopher deCharms on using MRI to control your brain in order to manage your pain.

Coaching moment: As medical diagnostic and interpretive procedures become more creative and useful, we are at greater risk for being denied medical insurance or benefits, or otherwise marginalized by our records. This is a most important time to make your voice heard in the health care matter that is being discussed in Congress right now. Do you want health care that is based on risk (calculated by your insurers) or based on your health? Here’s a link to find out about the proposed health care legislation or to identify and contact your senators and representatives. I strongly urge you to speak for yourself on this issue.

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